Tools, Methods & Process

Human Factors-based design is a process that incorporates a wide range of methods and tools taken from the fields of psychology and anthropology, among others. The underlying focus is qualitative rather than quantitative. The aim is to understand, rather than simply describe.

The eight most important tools in Human Factors-based design are:

• Empathy
• Interviews
• Observations
• Usage scenarios
• Context analyses
• Cognitive Task Analysis
• Mock-ups and prototypes
• Usability tests, user tests.

Process
Human Factors-based design is a structured process in which the various tools and methods are incorporated in a carefully planned and documented process from the first phases of registration to the finished product.

Human Factors-based design consists of a project process comprising the following phases, in which the last two phases form an iterative process:

• Registration
• Analysis
• Design proposal (synthesis)
• User involvement
• User test.